Samsung's Galaxy Note 7 US recall: Everything you need to know

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At the least 5 alternative Word 7 handsets have additionally caught hearth, in line with studies. / © Imgur.com/consumer/crushader

How did we get right here?

Not lengthy after launch, Samsung’s Galaxy Notice 7 handsets began catching hearth and exploding, placing house owners in danger all over the place. In response, Samsung issued a worldwide recall of the units and put an change program in place.

That ought to have been the top of the difficulty, however Samsung’s now investigating extra reviews of exploding handsets – besides this time it’s the brand new fashions, which paradoxically include a black sticker on the field to point out they’re from the ‘protected’ batch.

At the very least 5 of the alternative units have now caught hearth, with a type of happening as early as Tuesday final week and Samsung persevering with handy out the alternative handsets.

Now, Samsung’s made the decision to halt production of the device briefly whereas it investigates the brand new claims. Samsung says it’s “briefly adjusting the manufacturing schedule” however it will be onerous to see it getting back from a second recall of the Observe 7 if that occurs.

Briefly, Samsung’s issues with the Galaxy Observe 7 aren’t over, however in the event you’re within the US and nonetheless have a Word 7, you need to undoubtedly learn on.

Earlier than that although, in the event you do have one, cease utilizing it now and maintain a really shut eye on it. If in case you have a fireproof space in your home, even higher. However that is in all probability not lots of you. 

What are my choices?

How you come back your Notice 7 and the choices out there to you depend upon the place you purchased your telephone, however usually there are three decisions obtainable:

1) You’ll be able to change your handset for a brand new one – however given the potential for issues and the probabilities that you simply may have to return the brand new one as properly, it is best to brace for that eventuality.

2) You even have the choice of swapping it for a Galaxy S7 or S7 Edge as an alternative and accumulating a refund for the distinction in buy worth (plus equipment), if owed.

In the event you do determine to change your Observe 7 for an additional 7 Collection gadget, you’ll additionally obtain a $25 present card, in-store credit score or invoice credit score, relying on how you bought your telephone.

three) You’ll be able to return it and get a refund for the complete buy worth. 

However you gained’t get the shop credit score, clearly.

Who’s eligible for a refund or alternative?

Samsung’s voluntary recall information web page lists a number of deadlines which have now handed, however given the continued issues with the telephone and alternative models, we’re fairly positive anybody that’s bought a Notice 7 can be eligible. In the event you enter your phone details here, you’ll get a conclusive reply, or you need to use the Samsung+ service in your telephone. However you shouldn’t, since you’re not purported to be utilizing it, keep in mind?

Your choices on whether or not you will get a refund or alternative will range in response to how every particular person service is dealing with the recall course of, which in itself retains altering as extra alternative telephones catch hearth and Samsung’s response evolves.

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You possibly can swap your Word 7 handset for a Galaxy S7 just like the one image above as an alternative. / © ANDROIDPIT

Who do I contact?

This one additionally relies upon the place you acquire your gadget. If it got here from Samsung and also you’re within the US, you must name 1-844-365-6197.

Some carriers at the moment are refusing to situation replacement Note 7 handsets till Samsung concludes its present investigation. These networks have additionally stopped promoting the unique models too, clearly.

Verizon, AT&T and T-Cellular 

These three networks have given up on the Word 7 for now. They are not promoting them, and you may’t get a alternative both. All you are able to do is change for a special gadget, or get a refund.

Contact numbers for every of the networks are under:

  • ATT – 1-800-331-0500
  • Verizon 1-800-922-0204
  • T-Cellular 1-844-275-9309

Dash

Dash, like many different networks, is nonetheless providing alternative models or the choice to swap to a special system. You will get the identical $25 credit score supply for staying loyal and taking one other Samsung 7 collection gadget. 

Discovering that info, nevertheless, might be an entire lot simpler because the official announcement publish retains shifting as info modifications. This forum thread has grow to be a operating repository of return information, although not with out confusion. 

Briefly, you will have to contact Dash (this can be a basic quantity 1-888-211-4727) and both organize a set in-store as soon as one turns into obtainable or organize one to be mailed out to your home, which might take every week or two judging from folks that took that choice.

We’re awaiting affirmation from Dash on any up to date directions.

US Mobile

Take a fast look at US Mobile’s web site and also you may assume that it is enterprise as regular for the Word 7, however you would be mistaken. That stated, the corporate might make its present place lots clearer; nonetheless, we dug to the underside of the state of affairs so that you did not have to. 

In accordance with a customer support rep we spoke with, Observe 7 handsets are not on sale and are not being provided as a alternative gadget.

“Should you do have the gadget and you bought it from considered one of our retailer places, on our web site or over the telephone with our gross sales workforce, you’ll be able to cease in at corporately owned retailer to return the gadget for a alternative of a unique type.” 

Alternatively, you would name US Mobile on 1-888-944-9400 to debate your choices. 

Greatest Purchase

On the time of writing, Best Buy’s still offering a refund or replacement. In case your native retailer does not have one in inventory, you’ll be able to decide up a loaner gadget till they turn out to be obtainable once more. 

Alternatively, if you wish to change to a special gadget, return your Observe 7 together with its equipment and you will get a brand new telephone and refund for the worth distinction, if there’s one. For those who decide a Word 7, S7 or S7 Edge, you will get $25 of invoice credit score. Or you might simply return it for a full refund.

Returns and exchanges have to be made in-store, however you possibly can name Greatest Purchase on 1-888-237-8289 for extra info should you nonetheless have questions. 

Amazon

Amazon left issues slightly ambiguous with its Notice 7 recommendation despatched out to house owners in an e-mail, because it did not explicitly ask them to return the units, however was issuing refunds. 

On the time of writing, the Notice 7 is not presently on the market on Amazon within the US. We have contacted the corporate to ask for clarification on whether or not or not defective models must be returned. 

OK, however what if I need to simply maintain it? It hasn’t exploded but, so it is in all probability superb, proper?

Flawed. 

Cease utilizing it and return it. Positive, it is among the best telephones ever to go on sale, however it’s additionally one of many extra harmful choices. Protecting it and persevering with to make use of it in one thing like a Gear VR strapped to your head is dedication to a smartphone that is mindless. 

Do you continue to belief the Samsung model? Will the recall put you off shopping for one other Samsung flagship? Tell us within the feedback under!

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